Disclaimer: This is an independent learning project and is not affiliated with or endorsed by Zotero or its developers. Always check the official Zotero documentation for the latest instructions.
Dashboard (simulated data)
All data on this page is simulated. No version of this academy has been deployed; no real users have been measured. The numbers below are fictional placeholders chosen to exercise the interpretation workflow — nothing more.
The story the simulated quarter tells
Scenario behind the fictional numbers: the academy “launched” (simulated) at the start of a term with a staggered rollout — cohort A in week 1, cohort B four weeks later.
| Metric | Baseline (simulated) | Cohort A (simulated) | Cohort B (simulated) | Target | Read |
|---|---|---|---|---|---|
| Time-to-first-citation (M3) | 6.2 days | 3.9 days | 3.5 days | ≤ 3 days | Big improvement, still short of target |
| Activation rate (M3 in 14 days) | 41% | 58% | 61% | ≥ 56% (+15 pts) | Target met |
| Support deflection, top-5 categories per 1,000 new users | 22.4 | 19.1 | 18.3 | ≤ 17.9 (−20%) | Improving; not yet at target |
| Troubleshooting “solved it” yes-rate (per flow) | — | 63–78% | 65–79% | ≥ 70% | Three flows pass; two need rework |
| Path completion (secondary) | — | 31% | 34% | — | Diagnostic only |
Per-flow “did this solve it?” rates (simulated)
| Flow | Yes-rate (simulated) | vs. 70% target | Interpretation |
|---|---|---|---|
| Save button missing in browser | 78% | pass | Content is carrying the fix |
| Saving fails / PDF missing | 71% | pass | Some exits correctly route to forums |
| Zotero tab missing in Word | 66% | fail | macOS permission step likely too compressed |
| Field codes / stale citations | 79% | pass | Pure knowledge gap — education works |
| Sync failing | 63% | fail | Too many branches; users bail mid-flow |
What we’d do next (still in the simulated scenario)
- Rework flow 5 (sync). The 63% yes-rate with visible mid-flow abandonment suggests the flow branches too early. Split “error icon” and “files missing” into separate entry points instead of one dropdown-of-symptoms.
- Expand the macOS permission step in flow 3. 66% yes-rate concentrated on Mac users in the (simulated) segment data — the fix exists but the step needs its own screen with the exact System Settings path.
- Close the last 0.5 days to the M3 target. Activation is at target but time-to-M3 isn’t: the (simulated) funnel shows the delay sits between M2 and M3 — users who don’t install the word processor plugin in week 1. Response: move the plugin-install lesson link into the Getting started path’s closing screen.
- Keep watching deflection per 1,000 new users, not raw forum volume — the simulated raw count fell 9% while new-user volume (simulated) grew 11%, which would have looked like a miss on the wrong denominator.
What this page is for
- It demonstrates the reading workflow: every metric is read against its target, per cohort, with a next action attached.
- It demonstrates the honesty workflow: simulated data is labeled at the top, in the title, and here at the bottom. When real data exists, this page is replaced by a real dashboard with the same structure (see metrics plan).
Reminder: every number above is invented for demonstration.